Get in Touch With Us
This page explains how to contact the Non Gamstop Casinos editorial team, what we can help with, and what we cannot. If your question is about a casino account, a bonus or a withdrawal, the right place to go is usually the casino itself, and we explain how to approach that below.
What we can help with
We publish research-based reviews and guides on casinos outside the GAMSTOP scheme. You are welcome to write to us about:
- Corrections: a bonus term, payment method or licence detail that looks out of date or wrong.
- Explanations: a point in a guide that is unclear, such as wagering requirements, bonus cashout limits or identity checks.
- Suggestions: topics you would like covered, or features you wish our comparisons included.
- Editorial or business enquiries: questions about how we select and present casinos.
- Your experience: feedback on a casino we feature. We treat this as a reader report, not as verified fact, and use it to prompt a fresh check.
What we cannot do
We are an independent information site. We do not operate any casino, hold player funds or have access to anyone's account. That means we cannot:
- release a delayed withdrawal or reverse a closed account;
- confirm whether a particular bonus has been credited to you;
- act as a go-between in a dispute, or guarantee any outcome from one;
- give legal, financial or medical advice.
We may earn commission if you join a casino through links on our pages. That does not decide which casinos we list or how we rank them.
If you have a problem with a casino
Work through these steps before anything else:
- Contact the casino's customer support in writing, through live chat transcripts or email, so you have a record.
- Keep screenshots of the bonus terms as they appeared when you claimed, your transaction history and any messages.
- Check the terms on wagering, maximum bet, expiry and cashout limits. Many disputes come down to a missed condition.
- If support does not resolve it, use the casino's formal complaints procedure and ask what its escalation route is, including any dispute body named in its terms.
Be aware that casinos outside the UK Gambling Commission system do not give you the same recourse as UK-licensed operators, and regulator routes depend on which licence the casino holds. Check that licence information on the casino's own site before you deposit.
Support for gambling harm
If gambling is causing you or someone close to you difficulty, free and confidential help is available from GamCare, including its National Gambling Helpline on 0808 8020 133. You can also self-exclude through GAMSTOP, set deposit and loss limits with any operator, or use gambling blocking software. Please do not rely on a review site for this. Contact one of those services directly. You must be 18 or over to gamble.
What to include in your message
- The page address or heading you are writing about.
- The exact wording you think is wrong, and where you saw the correct information.
- The date you saw it, as offers and terms change often.
- Please do not send passwords, card numbers or identity documents. We will never need them.
What happens next
A member of the team reads each message. For corrections, we check the casino's current published terms and update the page where we can verify the change. We note what was confirmed, what was only advertised and what remains unresolved. We cannot promise a set reply time, but we aim to respond to genuine enquiries.
While you wait, our guide to the best non GamStop casinos sets out how we assess operators and what to check before you sign up.